RelightSnapGood light.
Fair credit.
A failed edit and an unused purchase are handled differently. Here is what to expect.
A GENERATION FAILEDYour credit comes back.
If generation fails because of a technical error, timeout or moderation rejection, the charged credit is automatically returned to your balance. A failed guest attempt does not use the free allowance.
Interrupted or abandoned jobs are checked and refunded when the service detects the failure. If the balance has not updated, send support the job reference and approximate time.
Unused paid credits
Contact us within this window to request a refund for unused credits. A completely unused pack is eligible for a full refund; for a partially used pack, we review the unused paid portion against your purchase and credit history.
Free and promotional credits have no cash value. Completed edits consume a credit, even if you prefer a different look. If a result has a problem, contact us so we can review it.
Three steps to a refund.
- Email support. Write to contact@domain with your account email, Polar order number, purchase date and the unused credits you want refunded. Do not send card details.
- We review the purchase. We aim to respond within 2 business days. We check the unused balance and confirm the amount and any credit adjustment with you. Please do not spend credits requested for refund while we review them.
- Polar processes the money. Approved refunds are issued through Polar to the original payment method. Your bank or payment provider determines when the money appears. Support can help trace a delayed refund.